Question 1

Why does your printer not print in white?

Accepted Answer

We manufacture printers for packaging printing. And 95% of printing in packaging, graphic arts, and advertising products is done using the CMYK color model without white ink. Here’s the reason:

White is the color of the material. Most packaging materials (paper, cardboard, napkins, etc.) already have a white base, which works perfectly as a background. Therefore, printing in white is simply unnecessary in most cases.
Simplicity = Savings. Printers without white ink are easier to maintain, don’t require expensive pigments, don’t create technical difficulties, and have significantly lower printing costs.
Speed and Stability. CMYK is a reliable technology that has been proven over the years. There is no need to calibrate white or worry about ink separation.

Question 2

Can your printer print on plastic?

Accepted Answer

Our printing system is designed for natural, eco-friendly materials: paper, kraft, cardboard, fabric, napkins, etc. These materials are predominantly used in rapidly growing and profitable segments (food packaging, branding gift boxes, personalized napkins, souvenir products). Printing on plastic requires special inks that are toxic and more expensive, longer drying times, and additional devices (UV curing, etc.).

All of this complicates maintenance, increases costs, and raises operator requirements. In contrast, printing on absorbent materials offers low costs, easy maintenance, quick drying times, a trend towards eco-friendly packaging, and is an ideal solution for small and medium-sized businesses. If your client chooses eco-friendly packaging — and this is the trend today — our printer will be your number one tool for a profitable business.

Question 3

Why is your printer more expensive than Chinese analogues?

Accepted Answer

A Chinese printer may be cheaper to purchase, but it is more expensive to operate: 
Higher ink costs
Frequent downtimes due to technical failures
Higher risks of printing defects
Our printer is optimized for savings: 
Up to (specify percentage) % lower ink costs
Stable operation without failures
Clear, bright printing right from the start

There are also issues with acquiring spare parts, obtaining technical support, or warranty repairs during the operation of a Chinese printer. We are a European manufacturer that guarantees fast delivery of components, online support in Polish/Ukrainian/English, free training, as well as a 12-month warranty and after-warranty service. China often copies. We develop. Our printers are designed by our own engineering bureau, manufactured to EU standards, and withstand many years of use. We are not just selling a printer — we are selling a reliable income-generating tool.

Question 4

Who to turn to when we need servicing?

Accepted Answer

We provide remote technical support. We are in constant contact with you: via video calls, chat, or email. Our technical specialists assist you in real-time — step by step. We have already successfully supported customers in various countries, including remote regions. Each printer comes with step-by-step instructions for setup, calibration, and maintenance. Plus — access to video instructions in Ukrainian, English, or other languages. You receive a warranty and consultations directly from the manufacturer.

You don’t need to look for middlemen or pay extra — we work directly with you. Your printer is your income-generating tool. We will do everything to keep it running smoothly, even if you are thousands of kilometers away from us.

Question 5

Is the printer really made in Poland?

Accepted Answer

Our industrial printer is a fully Polish design and production. We are a Polish company, TICAB (Trade Industrial Company AB), registered in Poland. The company has its own engineering and production units. All design and assembly takes place at our manufacturing facility.

Our printers are not re-packaged models from Asia. Our printing systems are created by engineers from scratch using European components. Additionally, we are an official representative of Hewlett Packard. We provide technical passports and documents that confirm production in Poland. We can show photos/videos from the production process.

Question 6

What is the main purpose of printing machines from TICAB PRINT?

Accepted Answer

Our printing equipment performs several tasks:  
Printing on paper – kraft bags, envelopes, napkins.
Printing on cardboard – boxes, pizza boxes, lunch boxes.
Printing on corrugated cardboard.
Printing on wood and plywood.
Printing on textile, cotton bags. Only natural fabric!

Question 7

How much is one copy?

Accepted Answer

The lowest price starts at 0.01 EUR. The accurate amount depends on the print’s size and saturation. For example:
Logo 5x5 cm - 0.01 EUR
A4 complete filling red - 0.32 EUR

Question 8

What is special about your printers?

Accepted Answer

Here are several features that prove our printers’ value:
We are manufacturers. Hence, you have prices and service directly from us, even after one year guarantee.
Machines are eco-friendly because you can print on water absorbing, eco surfaces.
We do not put chip on the machine. So, you don’t have to buy cartridges from us if you don’t want to. 
Our machines can print fast. Printed pictures are very accurate and precise. 
You get instructions in Polish and English, as well as video tutorials. 
You can print from any graphic software you like. 
You can adjust the head to height of different packaging, up to 10-30 cm (depending on a model).
Printed surface does not have to be very even. 
Exploitive parts are already in a new machine.

Question 9

How to install the printing machine?

Accepted Answer

Our printing equipment is easy to install. It is delivered assembled in the base set. Once you get our industrial printer, you only need to connect it to your laptop, contact our engineer to let him install software remotely, switch on the system and start printing on your material. Our engineers are always in touch to help you if necessary.
Alternatively, you can come to us for training with your laptop, and we install software on our showroom.

Question 10

How does your printing system work?

Accepted Answer

Our printer is straightforward equipment. However, we understand that questions may arise. So, since seeing is believing, please watch our video instruction on our official YouTube channel: https://www.youtube.com/watch?v=ps-CGFiT9FE.

Question 11

How big room do I need for your printer?

Accepted Answer

Depending on the model of the machine, 8-12 square meters is enough.

Question 12

What about energy power?

Accepted Answer

The supply voltage for all models of printing machines is 200-240 V.

Question 13

Where can I buy Hewlett Packard exploitative parts for these printers?

Accepted Answer

You can order from us online or call directly to our manager. You will find contacts on https://www.ticabprint.com/contacts .

Question 14

What ink is needed (is it in cartridges or bottles, the amount)?

Accepted Answer

The printing machine is compatible with Hewlett Packard inks in cartridges. Magenta, Yellow, and Cyan is 233 ml each. Key color cartridge (black) is 498 ml.

Question 15

How many people are needed for operate the machine? Should they be qualified?

Accepted Answer

One person can handle our printer. An operator doesn’t need special education but following instruction is crucial. We provide free training in our headquarters, written instruction in English, Polish, and online videos.

Question 16

Does your equipment come with warranty?

Accepted Answer

TICAB PRINT is a reputable manufacturing company. We produce industrial printers with a 1-year warranty.

Question 17

Does your printing machine need special regular maintenance?

Accepted Answer

The commercial printer doesn’t need special maintenance. You only need to make intermediate cleaning at the end of the day. Besides, remember to wipe conveyor belt.

Question 18

What if I need a new printing module?

Accepted Answer

I you need to replace the printing module inside the print head, you should send us your print head. Our engineers will diagnose the part and replace it.

Question 19

What is the price of your industrial printers?

Accepted Answer

The price depends on the model you choose and complete set. For example, you can buy the printing system itself or with additions like feeder or special table that receives the material.

Question 20

How can I see, check, or test the printing machine?

Accepted Answer

We offer online video presentation. Besides, you are welcomed in our showroom in Rzeszów, south- east of Poland. Call the Manager to make appointment which suits you. Please also see our videos on YouTube.

Question 21

How can I get samples?

Accepted Answer

Contact our Manager who can print you samples. If you would like to get printed files then please considers it in .jpg, .jpeg, or .png format, more than 1M. Due to the resolution 1200/1200dpi, printed picture is vibrant and accurate. We can send you the samples or their photos.

FAQ

Frequently asked questions