Question 1

Why does your printer not print in white?

Accepted Answer

We manufacture printers for packaging printing. And 95% of printing in packaging, graphic arts, and advertising products is done using the CMYK color model without white ink. Here’s the reason:

• White is the color of the material. Most packaging materials (paper, cardboard, napkins, etc.) already have a white base, which works perfectly as a background. Therefore, printing in white is simply unnecessary in most cases.
 • Simplicity = Savings. Printers without white ink are easier to maintain, don’t require expensive pigments, don’t create technical difficulties, and have significantly lower printing costs.
 • Speed and Stability. CMYK is a reliable technology that has been proven over the years. There is no need to calibrate white or worry about ink separation.

Question 2

Can your printer print on plastic?

Accepted Answer

Our printing system is designed for natural, eco-friendly materials: paper, kraft, cardboard, fabric, napkins, etc. These materials are predominantly used in rapidly growing and profitable segments (food packaging, branding gift boxes, personalized napkins, souvenir products). Printing on plastic requires special inks that are toxic and more expensive, longer drying times, and additional devices (UV curing, etc.).

All of this complicates maintenance, increases costs, and raises operator requirements. In contrast, printing on absorbent materials offers low costs, easy maintenance, quick drying times, a trend towards eco-friendly packaging, and is an ideal solution for small and medium-sized businesses. If your client chooses eco-friendly packaging — and this is the trend today — our printer will be your number one tool for a profitable business.

Question 3

Why is your printer more expensive than Chinese analogues?

Accepted Answer

A Chinese printer may be cheaper to purchase, but it is more expensive to operate: 
 • Higher ink costs
 • Frequent downtimes due to technical failures
 • Higher risks of printing defects
 • Our printer is optimized for savings: 
 • Up to (specify percentage) % lower ink costs
 • Stable operation without failures
 • Clear, bright printing right from the start

There are also issues with acquiring spare parts, obtaining technical support, or warranty repairs during the operation of a Chinese printer. We are a European manufacturer that guarantees fast delivery of components, online support in Polish/Ukrainian/English, free training, as well as a 12-month warranty and after-warranty service. China often copies. We develop. Our printers are designed by our own engineering bureau, manufactured to EU standards, and withstand many years of use. We are not just selling a printer — we are selling a reliable income-generating tool.

Question 4

Who to turn to when we need servicing?

Accepted Answer

We provide remote technical support. We are in constant contact with you: via video calls, chat, or email. Our technical specialists assist you in real-time — step by step. We have already successfully supported customers in various countries, including remote regions. Each printer comes with step-by-step instructions for setup, calibration, and maintenance. Plus — access to video instructions in Ukrainian, English, or other languages. You receive a warranty and consultations directly from the manufacturer.

You don’t need to look for middlemen or pay extra — we work directly with you. Your printer is your income-generating tool. We will do everything to keep it running smoothly, even if you are thousands of kilometers away from us.

Question 5

Is the printer really made in Poland?

Accepted Answer

Our industrial printer is a fully Polish design and production. We are a Polish company, TICAB (Trade Industrial Company AB), registered in Poland. The company has its own engineering and production units. All design and assembly takes place at our manufacturing facility.

Our printers are not re-packaged models from Asia. Our printing systems are created by engineers from scratch using European components. Additionally, we are an official representative of Hewlett Packard. We provide technical passports and documents that confirm production in Poland. We can show photos/videos from the production process.

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